Computer network support, IT network consulting, IT support services – Bridgeport, Clarksburg, Morgantown, Fairmont

Delivering IT Support Services to businesses throughout West Virginia

Since 1988, ProTech Networks, a Microsoft Certified Partner and Small Business Specialist, has provided quality computer network support for businesses and professional practices near you, including Bridgeport, Clarksburg, Morgantown and Fairmont, West Virginia. I think it’s about time someone finally got it right. That’s why we decided to start a “one company revolution” in Bridgeport, West Virginia and commit ourselves to delivering fast, affordable IT network consulting and IT support services from technicians who really know what they are doing.

I, Craig Ray, President of ProTech Networks, Personally Guarantee That:

You Will Be 100% Satisfied With Our Work.
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. If you are not happy with our computer network support, IT network consulting or IT support services in any way, just call the office and we will come back out on site and make it right at no charge to you. No hassles, no problems.
We Will Respond To Your Call Within 60-Minutes or Less.
As a ProTech Networks client, when you call us with a computer problem that needs urgent attention, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
Repairs Will Be Lightning Fast.
You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you. That is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician right away
We will provide you with the most cost-effective solution to your problem.
As a small business owner myself, I fully understand the importance of keeping overhead and costs to a minimum. That’s why all our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.
All Work Will Be Performed By Qualified Professionals With Real Life Experience.
We require ALL of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions.
There Will Be No Geek Speak.
You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or use “geek speak”. All their answers to your questions, all the information they provide you and all their communication with you will be in PLAIN ENGLISH. Period. No excuses.
There Will Be No Surprises.
You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
All Projects Will Be Completed On Time And On Budget.
Before you hire us to complete a project, we will give you a fixed quote and will guarantee that price in writing. We won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why all projects to be done On Time, On Budget, No Excuses.
Your Loss of Productivity Will Be As Low Possible.
Depending on the complexity of the project, we schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
Billing Will Be Detailed And Accurate.
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.