Maintenance Systems Our primary support service is to provide companies of every size with cost effective business IT support, offering several options designed to meet your company’s individual requirements. Though it is not just our flexible professional service and personal touch that you will like, but our prices are cost effective and very competitive too. ProTech Networks offers break-fix and comprehensive hardware and software maintenance contracts with many options available. Standard service from one-hour response for business-critical servers to extended hours of service can be tailored to suit your individual business requirements to provide up to 24/7, 365 days’ per year coverage with a guaranteed fix time. Expert professionals are highly trained in both hardware platforms and operating system environments. All are equipped with a comprehensive suite of diagnostic tools to assist with fault resolution. A fixed annual cost ensures that if disaster strikes, we can place appropriate hardware and operating system skills anywhere in the US within 48 hours of notification. Through close liaison with JWCS and our service partner support team, equipment can be configured and implemented to your precise specification. Monitoring Systems Your computers and networks need regular care to perform at their optimal level. As your IT manager, ProTech Networks monitors your computers and network health on a daily basis. Having this information allows us to proactively maintain your systems and provide strategic guidance before trouble starts. From the development of a disaster recovery plan to annual technology plans, ProTech Networks will ensure that you have the right resources in place as your business grows. ProTech Networks utilizes the most advanced remote network monitoring tools, asset management tools and help desk ticketing system. ProTech Networks proactively monitors and manages your network to protect and defend against hackers, viruses, and spyware while ensuring uptime, productivity and efficiency.