365 / 24 / 7 Reliable Support Unlimited Phone Support Help from a real person is always available. Call our toll free line (1-800-705-3035) and you'll be in touch with your dedicated support representative whenever a computer related question comes up. Whether you are seeking desktop support or you have a server that is flashing a blue screen, you are just a call away from support. Unlimited Remote Control Support Save time and trouble by using our secure "remote control" software to invite ProTech Networks to your office. Within seconds an ProTech Networks technician has the ability to take control of your desktop and either through an online chat or a phone call you can walk a technician through your problem or question while you watch them work. Over 80% of support issues are resolved with a "remote session". Unlimited On-Site Support Should you need onsite assistance, we will dispatch a technician to your location. Emergency After Hours Support We are here for you whenever you need us, we are working 24/7 to make sure your business is functioning when you are. Service Availability Monitoring We'll monitor the key services on your network to ensure their availability to your business. If something isn't working properly, we'll most likely know before you will. Uninterrupted information access is essential for business success. IT downtime can mean lost productivity, decreased revenue, unhappy customers and missed opportunities. Downtime can result from communications disruptions, application problems and unexpected peaks in customer traffic to full-scale hardware disasters. ProTech Networks, will help you be prepared for the full range of problems that can effect the availability and stability of your core infrastructure. Partnering with ProTech Networks will reduce your exposure and vulnerability, protect your mission-critical operations against diverse downtime risks, and speed your recovery if catastrophe strikes. We offer a uniquely holistic approach and a mix of custom-tailored proactive services as we team with your staff in a collaborative fashion that puts your needs first.